Privacy Policy
Kiln Candle Co. respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us or subscribing to our communications.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the choices available to you.
INFORMATION WE COLLECT
When you use our website, we may collect information that you voluntarily provide, including:
• Name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Information submitted through contact forms
• Newsletter and marketing preferences
Our website may also automatically collect certain technical information, such as your IP address, browser or device information, and information about how you interact with the website.
PAYMENT INFORMATION
Payments made through our website are processed by third-party payment providers.
Kiln Candle Co. does not directly store your complete credit or debit card information. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations, shipping updates and other information relating to your purchase
• Respond to questions or customer-service requests
• Manage customer accounts
• Prevent fraudulent or unauthorized transactions
• Improve our website, products and customer experience
• Comply with applicable legal, tax and accounting requirements
• Send marketing emails or newsletters when you have consented to receive them
EMAIL MARKETING
If you subscribe to the Kiln Candle Co. mailing list, we may send you emails about products, launches, restocks, news or other updates.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional communications necessary to fulfill an order or provide customer service.
HOW YOUR INFORMATION MAY BE SHARED
We may share personal information with trusted service providers when necessary to operate our business.
These may include companies that provide:
• Website hosting and ecommerce services
• Payment processing
• Shipping and delivery
• Email marketing
• Website analytics and related technology services
We only share information reasonably necessary for these providers to perform their services.
We may also disclose information where required by law or when reasonably necessary to protect our legal rights.
WIX
Our website and online store are hosted through Wix. Information submitted through the website may therefore be collected, stored or processed using Wix and its associated services.
Wix may process information in accordance with its own privacy practices and applicable data-protection requirements.
COOKIES & WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies necessary for the website to function and to understand how visitors use the site.
These technologies may be used for purposes such as maintaining shopping-cart functionality, remembering preferences, improving website performance, security and analytics.
Depending on your location and the technologies used on our website, you may be provided with options for managing certain cookies.
INTERNATIONAL PROCESSING
Some of the service providers used to operate our website and business may process or store information outside of Canada.
As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes and meeting legal requirements.
YOUR PRIVACY RIGHTS
You may contact us to request access to or correction of personal information we hold about you, or to ask questions about how your information is handled.
Where applicable, you may also request withdrawal of consent or deletion of certain personal information, subject to information we are required or permitted to retain for legal, accounting, fraud-prevention or other legitimate purposes.
SECURITY
We take reasonable measures to protect personal information entrusted to us. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our website and products are not directed toward children, and we do not knowingly collect personal information from children for marketing purposes.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The current version will be posted on this website.
CONTACT
If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact Kiln Candle Co. using the contact information provided on our website.
Last updated: August 2026
